Hybris Support Analyst - Charlotte, NC
Charlotte, NC
Job Description

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. As The Dental Solutions Company TM, Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dentistry. Dentsply Sirona's global headquarters is located in York, Pennsylvania, and the international headquarters is based in Salzburg, Austria. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.


Dentsply Sirona is seeking an entry level Ecommerce Hybris Support Engineer to join its growing organization.


  • Day to day activities may include the individual working closely with the users to troubleshoot issues and provide updates along with triage of all support tickets for the platform, including escalation
  • Resolve tickets for users including but not limited to
    • Access requests
    • Product enrichment
    • Synchrnization issues
  • Participate in review session of all tickets with platform team and business team to help in prioritization
  • Do browser side debugging with users to track down area of system where issue has occurred and provide in triage analysis
  • Work in an agile environment which requires the individual to be self-driven, make decisions independently and be flexible in order to cater to demand
  • Participating in entry level development tasks (automation scripts, product update scripts, etc).


Required skills:

  • Bachelor or associates degree in computer science, business administration or a related discipline
  • Constructive and open style of communication as a team player
  • Flexibility and ability to adapt quickly to new tasks/challenges
  • Very good comprehension and self-motivated quality commitment

Preferred skills:

  • Experience in the fllowing development environments is beneficial:
    • Understanding or working with Java Enterprise Edition (JEE) including Java, Spring, HTML/CSS/JavaScript, Web Services
  • Ticketing systems such as Atlassian Jira or equivalent

Work Experience:

  • Entry level (0 - 2 years)
  • Graduates welcome to apply!

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com . Please be sure to include "Accommodation Request" in the subject.

Job Type Full-time