Product Support Engineer II
Benicia, CA
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Job Description

Overview

As part of a dynamic Product Support Team provide new and current product development, support, and technical training to internal and external customers that use Bio-Rad's clinical immunology instrument systems and related clinical diagnostic assays. This position will require your strong communication, data analysis and interpersonal skills to lead complex complaint investigations.

Responsibilities

  • Participate on cross functional project teams to bring leading edge products to market (clinical trials), training field support and technical support personnel to support Molecular Biology, Infectious Diseases & Autoimmune/ Multiplex Testing.
  • Define coordinate, and/or solve complex assay problems that are beyond the expertise of the regional Technical Support Specialists.
  • Liaise with global support teams to ensure a positive customer experience with Bio-Rad products.

Qualifications

  • Life Sciences graduate, Bachelor's degree or equivalent in Bio-Medical/Chemistry/Medical Technology/, or another appropriate scientific discipline. Licensed Medical Technologist a plus.
  • Bioinformatics, strong data analysis and presentation skills.
  • 5+ years' service or technical support experience in related field, or equivalent combination of education and experience. Teaching/ Training experience preferred.
  • Experience resolving complex situations that require in-depth evaluations and assessments.
  • Troubleshooting experience in hardware, software, firmware, methods and assays for clinical diagnostics.
  • Original thinking is often important in establishing temporary fixes when field resources are not readily available.
  • Understanding of Good Manufacturing Practices, Good Laboratory Practices.
  • Experience in the development of new products, assays in FDA or similar regulated environment.
  • Strong written and verbal communication skills including technical writing and training.
  • Proficiency in MS Office Suite.
  • Ability to travel domestically and internationally (up to 15%).

About Bio-Rad:
Job Type Full-time