Program Coordinator FT - Outpatient Heber Springs
Heber Springs, AR
Job Description


Under the direction of the Outpatient Administrator, the Program Coordinator provides direct supervision, consultation and training to employees of Methodist Family Health working in an outpatient program. This person will also assist with providing in-service training to staff and school district personnel, as needed. This person may also work in the dual capacity of a therapist and provide direct services to a full/partial caseload of clients. This position carries out other program and administrative responsibilities as assigned.


Provides supervision, consultation, in-service training, and related support services to the staff in program through the Outpatient Services Department.

Develops and oversees staff work schedules, productivity expectation, job assignments, disciplinary actions, etc. with approval of Director and keeps detailed and accurate documentation of all pertinent information.

Assists in the interviewing and hiring of prospective employees.

Assists with the production and delivery of annual performance evaluations of the staff (therapists and case managers) under his/her direction.

Communicates directly with school district personnel and other community providers and attends meetings in the district and community as needed and approved by the Director.

Coordinates medication clinic delivery with the physician and addresses issues/concerns related to medication clinic delivery as they arise.

Communicates directly with MBH and MCH Directors and Administrators to promote effective use of the continuum of care.

Provides 24-hour emergency consultation to direct care staff.

Orients new Therapists and Case Managers to the program, personnel, paperwork, forms, processes, etc.

Works closely with staff in the program to ensure quality and timely service delivery through the use of verbal and written clinical feedback, in-services, staff meetings, treatment team meetings, 1:1 supervision, etc.

Provide feedback, insight and suggestions to the Director to improve and maintain a high quality of service delivery and ongoing program evaluation.

Follows all policy and procedure guidelines specifically and remains informed about any additions or changes.

Assists in preparation and helps maintain compliance with Department of Health, Medicaid, and JCAHO standards.

Assists in collection and preparation of data for the Quality Assurance and Performance Improvement (QAPI) Committee.

Remains informed about local, state, and federal standards and regulations pertaining to the provision of services to patients and their families.

Takes advantage of professional growth opportunities and in-service training.

Conducts presentations and interprets agency programs at professional conferences and to community agencies, and organizations, as needed.

Seeks out, responds positively to, and implements suggestions and feedback from supervisor.

Provides other related functions as assigned.


  • Master's degree from an accredited University and a current Arkansas License as a Mental Health Professional is required.

  • A minimum of four (4) years post-graduate experience working in mental health and one (1) year supervisory experience is preferred.

  • Proven ability as a self motivator and the aptitude to work in a high stress, fast paced position with a minimal amount of supervision.

  • Must maintain required professional certifications

  • Must possess a valid Arkansas Driver's License and must be insurable to operate company vehicles if required.

Flu shot is mandatory and required for all positions (subject only to qualified exemptions).

Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Level One - Full Access:

Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. "Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes." (e.g. Physicians, nurses and other clinicians)

Job Type Full-time