Order Processing Representative
CBS
Riverside, NJ
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Job Description

Order Processing Representative


REF#: 33905

CBS BUSINESS UNIT: Simon & Schuster

JOB TYPE: Full-Time Staff

JOB SCHEDULE: Full-Time

JOB LOCATION: Riverside, NJ

ABOUT US:

Simon & Schuster, a part of CBS Corporation, is a global leader in the field of general interest publishing, dedicated to providing the best in fiction and nonfiction for consumers of all ages, across all printed, electronic, and audio formats. Its divisions include Simon & Schuster Adult Publishing, Simon & Schuster Children's Publishing, Simon & Schuster Audio, Simon & Schuster Digital, and international companies in Australia, Canada, India and the United Kingdom.

DESCRIPTION:

The Order Processing Rep is responsible for reviewing, coding & making decisions related to various Customer & Intercompany purchase order processing. Determine shipping method, obtain release approvals, and troubleshoot stock disposition with Supply Chain & the warehouse.

PRIMARY RESPONSIBILITIES:

  • Responsible for accuracy and speed in the processing of all manual customer and intercompany purchase orders received in 8 different email boxes daily in a production environment
  • Responsible for ensuring all time critical processing is completed according to customer arrival dates and communicating immediately if the request cannot be met
  • Responsible for communicating issues to Management to assist in problem resolution
  • Interact frequently with Supply Chain, Publicity, Marketing, Customer Service & Customer Financial Services to ensure customer's requests are met
  • Communicating with the warehouse to pull & triage special title printings based on requests received from New York office
  • Responsible for reviewing the laydown and embargo title listing to ensure titles are not released early without Publisher approval
  • Work with the Workorder Scheduling group in reference to new titles that are not available to determine receipt and delivery times

QUALIFICATIONS:

REQUIRED KNOWLEDGE AND EXPERIENCE:

  • High School graduate, College preferred
  • Excellent communication skills: verbal and written
  • Excellent PC Skills: Uops, CSI, Stock Allocation & Inventory Management systems
  • Ability to analyze day to day processes and make suggestions for improvements where needed
  • Strong interpersonal skills needed in dealing with employees in Riverside and New York, management and Distribution Clients
  • Must be able to exercise good independent judgment
  • Well organized, with excellent time management skills
  • Attention to detail and accuracy
  • Must be able to interpret objectives and coordinate day to day tasks
  • Good at facilitating problem solving with customers and colleagues
  • Ability to work under pressure to meet deadlines

EEO STATEMENT:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Job Type Full-time