RESPONSIBLE TO: Regional Manager, Medical Director
FLSA STATUS: Per Diem Non Exempt
Under the direction of the Regional Manager the APRN provides clinical care through evaluation, diagnosis, and treatment in collaboration with the Medical Director and within established agency guidelines.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the individual must relate well to both professional and non-professional staff. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is necessary in performance of duties.
EDUCATION AND EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
While performing the duties of this job the employee is regularly required to walk and talk or hear. The employee is frequently required to stand; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision, color vision and depth perception and the ability to read 10 point or larger type. The employee must be able to hear and speak in a manner understood by most people, and must communicate effectively in English both orally and in writing sufficient to prepare and send reports, and to interact with staff and peers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently exposed to infection. The employee encounters inadequate lighting, fumes or airborne particles on a rare to occasional basis. The noise level in the environment is moderate.
Health Quarters is committed to hiring and retaining the highest quality providers and staff. We do this by setting and managing expectations through our core competencies.
Demonstrates comprehension in required job skills and knowledge. Uses knowledge to solve problems within area of responsibility. Exhibits ability to learn and apply new skills. Displays understanding of how job relates to others. Understands how our business works; knowledgeable in current practices, trends, and information affecting the organization. Demonstrates clear understanding of industry. Has the ability to apply industry knowledge within scope of the role. Consistently displays the required knowledge and skills to perform the job. Keeps job knowledge current.
Quality of Work/Accountability
Demonstrates high standards and pushes self for quality results. Is clear on the roles and expectations of their position. Holds themselves and others accountable for performance and behavior. Proactively identifies and prioritizes what needs to be done and takes appropriate action to achieve goals. Makes timely and effective decisions. Manages workflow and completes tasks to achieve established goals. Delivers accurate amounts of work in a set timeframe ensuring efficiency without compromising quality.
Is dedicated to exceeding client expectations and service excellence; acts with clients in mind; establishes professional relationships with clients and gains their trust & respect; listens to their needs; maintains confidences; demonstrates empathy; greets clients with a welcoming attitude and smile. Displays courtesy and sensitivity; manages difficult or emotional client situations respectfully and professionally. Responds promptly to client needs, and maintains appropriate boundaries.
Demonstrates high standards of professional behavior. Exhibits positive attitude in all interactions. Works cooperatively and productively with others to achieve results. Shares knowledge, accepts and provides constructive feedback. Demonstrates reliability and responsiveness to job duties. Meets attendance and punctuality guidelines; responds to requests for service; follows instructions, responds to management direction. Keeps commitments and attends required meetings and appointments; demonstrates responsibility for own actions.
Communicates effectively with team members, administration, managers, etc. Selects and uses appropriate communication methods; keeps others adequately informed. Has the ability to convey ideas and information, both verbally and written; listens and gets clarification. Values different viewpoints, and encourages discussion; shares views in a polite, respectful, truthful way. Engages in constructive debate; proactively asks questions to understand root concerns.
Effectively builds cooperative relationships with co-workers. Treats others with respect; works effectively as part of a team. Lives the organization's values: quality and safety, exceptional patient experience, dignity and respect to all. Works cooperatively and productively with others to achieve results. Willingly to do his/her share of work. Is able to recognize and understand emotions, able to use this awareness to manage oneself and one's relationship with others. Commits to and supports group decisions. Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
Demonstrates self-motivation and drive for action and results. Seeks increased responsibilities and/or volunteers readily. Proactively and independently seeks learning and professional development opportunities for self. Proactively asks questions to understand and clarify. Proactively seeks ways to solve problems. Develop measurable and achievable professional goals and specific objectives on an annual basis. Pursues opportunities to go beyond the scope of the role. Shows openness to new approaches and ideas via a positive attitude.
Respects cultural diversity in patients, colleagues and customers. Has the ability to provide care to patients with diverse values, beliefs and behaviors; tailors service to meet patients' social, cultural, and linguistic needs. Responds appropriately when confronted with cultural biases or conflicts. Seeks support and understanding when faced with challenging situations. Recognizes own cultural perspective.
Remains open to an atmosphere of continuous improvement; demonstrates willingness to change and participate in an exchange of new ideas. Works effectively with a variety of situations and individuals; quickly recognizes situations where change is needed; modifies approach as the requirements of the situation or person change; accepts change willingly and easily. Is willing to take direction when necessary. Has a "can do" mentality. Focuses on what it could be versus what it has always been. Supports organizational initiatives in a positive manner. Contributes to a creative/innovative approach to working.
Understands financial and operational functions of the business. Understands how decisions and actions impact the business. Understands data as related to the role. Acts in a financially prudent manner for the benefit of our patients, employees and organization.
Patient Centered Care
Provides excellent patient-centered care by caring for patients (and their families) in ways that are meaningful and valuable to the individual patient. Provides care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensures that patient values guide all clinical decisions. Listens, informs and involves patients in their own care. Provides physical and emotional comfort and support and continuity of care.
Safety and Risk Management
Proactively works to promote safety for self and others. Observes infection control procedures and techniques, including maintaining universal precautions, using personal protective equipment as required, and disposal of sharps and hazardous waste. Participates in quality of care evaluations to include record audits, peer review, and initiation/revision of guidelines, policies and procedures. Reports incidents and accidents to supervisor(s) through appropriate channels as soon as they occur. Complies with all regulatory guidelines such as OSHA, CLIA requirements and agency medical guidelines.
Health Quarters offers a comprehensive benefit package which includes; health, dental and vision insurance, retirement savings, a generous vacation package, flexible spending accounts, and many additional benefits.
Established in 1971, Health Quarters is a non-profit reproductive and sexual health care organization focused on serving low-income communities. Our dedicated, experienced, professional team specializes in providing the best patient-centered, reproductive and sexual health care, delivered with compassion and sincere care. With convenient locations on Massachusetts' North Shore and Merrimack Valley, we provide birth control, medical and aspiration abortion, STD testing and treatment, HIV testing and referral, and other preventive health services.
Winner of the 2018 LGBTQ Healthcare Equality Award for the fourth year in a row, we strive to:
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