Help Desk Technician - Entry Level
At Vivage, we're recognized as a national leader driving high quality service innovation for seniors and value for our investors. "Vivage" means "celebrating aging" inspiring our focus to create innovative and customer-driven models filled with personalized and meaningful living experiences.
We are a senior health care, solution driven company which provides right care….. right place…..right time. Our Mission, Vision and Pillars of Commitment have come from our collective personal awareness and professional dedication to the importance of each person we serve, each employee we work with, and each business partner we have. At Vivage we bridge today's healthcare opportunities with innovative strategies and solutions.
OVERVIEW OF THE ROLE
The Help Desk Technician fields all Help Desk calls from Vivage users and creates the initial record of the request; resolves most end-user problems over the phone, but visits the facility if needed. Passes all Level Two requests on to Systems Administrator and contacts third-party vendors for warranty service repair.
Technical Support: 80% time
Hardware/Software Troubleshooting 20%time
SKILLS AND KNOWLEDGE:
EDUCATION AND EXPERIENCE:
We are an Equal Opportunity Employer