IT Help Desk - Nonprofit Internship
Longwood, FL
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Job Description

IT HELP DESK INTERN

Hours: 15 Hrs/Wk

Location: Orlando, FL

Reports To: Director of Marketing

Employment Type: Internship

Areas of Interest: IT, Troubleshooting, Hardware Systems, Google Drive

ORGANIZATION OVERVIEW

Feeding Children Everywhere (FCE) is a non-profit organization that ‘activates people for a hunger-free world'. To date, FCE has distributed over 100 million meals to hungry people across the globe and has mobilized over 600,000 volunteers.

The organization focuses efforts around addressing hunger and the root causes. The program vehicles include:

  • Hunger Projects - high energy corporate, church or civic social responsibility events that mobilize thousands of volunteers across the US to hand-package healthy meals for hungry people

  • Full Cart - a meal delivery service for hard-working individuals and families to extend their grocery budget and connect them with life-changing career resources

  • Disaster Relief - a program that activates people to package disaster relief meal kits in immediate response to natural disasters

  • International Development - community transformation projects that include the improvement of education, agriculture, women's health initiatives and economic development

  • Micro-Farming - community farming efforts that make nutrient-rich foods accessible in food desserts

FCE is full of people-people, loud laughers and world changers who have come together to make a difference. We support innovation, collaboration and always dream big - not even the sky is a limit! Together, we're helping feed millions of people all around the world. At Feeding Children Everywhere making a global impact is all in a day's "work".

POSITION SUMMARY

This position is crucial to providing direct technical assistance and support to FCE staff and interns for network, hardware and software interruptions. There are opportunities to gain practical, hands-on experience within the technical operations of a nonprofit organization and in the information technology field.

MAIN RESPONSIBILITIES

First and foremost, empowering, activating, and connecting with PEOPLE.

  • Provide direct or one-on-one technical assistance and support to FCE staff and interns for network, hardware and software issues.

  • Manage the technology channel within FCE's internal communication network, Slack.

  • Help install, maintain and troubleshoot computer & technology systems and their subsystems, including hard drives, power supplies, phone systems, memory, monitors and the supporting operating software.

  • Maintaining inventory records and documentation for equipment; including, assigning/re-assigning staff and intern hardware.

  • Determining the cause of computer/software/network malfunctions through evaluation and testing via modifications, repair, or external support assistance.

  • Assist with the implementation of new technology systems (i.e. phone system, printers, Salesforce, etc.)

  • Helping lead Hunger Projects.

MINIMUM REQUIREMENTS

  • YOU SPEAK GEEK: Computer savvy, highly proficient in technology systems and processes

  • YOU DELIGHT IN SOLVING PUZZLES: Enjoy troubleshooting and problem solving

  • YOU PUT PEOPLE OVER PROCESSES: Exceptional customer service skills and willingness to learn

  • YOU'RE A GMAIL NINJA: Enjoy working with Google drive, knowledge of the Office Suite & Google apps


THE PERKS

  • OFFICE EXPERIENCE: Gain meaningful, relevant experience in the Event/Project management industry

  • TIME OFF: 25 hrs of time off throughout the semester, as well as University holidays

  • NETWORKING: Opportunity to work with industry partners and clients

  • MEANINGFUL IMPACT: Knowing that every task you do is behind an incredible cause

Job Type Internship