Technical Service Representative
Veneta, OR
Job Description
Job Description:

Technical Service Colleague (Representative)

Our goal at FCR is to support our people and make sure your customer service experience with us is fun and rewarding! Our call centers have a culture where you can be yourself and focus on giving customers the best experience possible. We believe if we take care of you, you will take care of our customers - and that's how it should be.

This job is for you if:

  • You're a self-starter with a great attitude who enjoys solving problems and taking on challenges
  • You have patience for people and a high stress tolerance when needed
  • You take ownership of your role and demonstrate your value through dependability and work ethic
  • You're willing to put in the time and effort it takes to develop yourself and grow in your role
  • You can think on your feet - You enjoy learning new things and researching using online tools
  • You communicate clearly, and you listen carefully. You can explain just about anything to anyone, and you're capable of successfully providing solutions through chat, email and on the phone.

Essential Functions & Duties:

  • Provide technical service and solutions using multiple communication tools including chat, email and phone channels
  • Ability to understand and interpret technical information to people who are not tech savvy
  • Research multiple resources and tools simultaneously to find best answers
  • Advanced systems understanding and working knowledge to effectively troubleshoot and solve complex customer issues
  • Educate customers on product for optimal understanding and ease of use & accessibility
  • Offer solutions quickly and be conscious of their time as well as your own
  • Special projects and other duties as assigned

Required Experience:

Job Requirements:

  • Dependable, reliable and trustworthy
  • Friendly and professional - explain and educate customers in a helpful way
  • Interest in learning - become the subject matter expert people rely on
  • Excellent verbal and written communication
  • Ability to handle confidential information
  • Detail Oriented - Accurately process and record information ensuring data integrity
  • Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time

Why FCR?

  • We have a FUN atmosphere, comfortable break rooms with video games and snacks/drinks for purchase
  • Weekly Fun Activities and events, contests, raffles, etc.
  • Rewarding Employee Referral Program
  • Competitive medical / vision / dental benefits for full-time employees

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Physical Demands: Sitting up to 2/3 of time
  • Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment

FCR Hiring Minimum Requirements

  • High school graduate or equivalent
  • 18 years or older
  • A criminal history background check will be conducted prior to beginning employment

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an
Keyword: Technical Service Representative
From: FCR

Job Type Full-time