Intern, UX Reseach
Hollywood, CA
Share
Job Description

Job Summary:

Who we are.
We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should become an intern with us.
An internship at Ticketmaster is anything but ordinary. The pace is fast, the atmosphere is fun, and we'll push and challenge you to learn and grow beyond anything you'd expect. It's truly is a unique and rewarding environment. While intern projects vary, you'll support work that's meaningful and has real-world impact from day one for an industry leading brand with global recognition. Our summer internships are typically a 12-week experience focused on both functional and professional growth, including executive lead weekly learning sessions, individual peer mentoring, an exclusive industry summit, intern Hackathon, and more special events.

The Role

Working within the B2B side of the Ticketmaster product organization, the UX team partners closely with Product and Tech to deliver a rich suite of client tools that support the large-scale event lifecycle.

We're looking for a qual/quant hybrid researcher that is just as comfortable running surveys and analyzing usage data, as they are conducting interviews and usability tests with small groups of users. In this role you will use your naturally curious mind to make connections between a diverse set of business problems and to illuminate new insights about our clients and fans, revealing opportunities for future feature development and validating and testing designs in flight. In this role you will:

  • Conduct research collaboratively with designers and product managers from planning to participant sessions to group analysis and synthesis of findings to build shared knowledge and understanding with team

  • Continue developing client and fan personas by correlating usage metrics with ethnographic interviews to provide design and product teams greater insights into their end-users

  • Coordinate and conduct moderated usability tests - in person and remote - during various stages of the product maturity life-cycle (from rapid iterative prototype testing to more full-scale benchmarking on apps in production)

  • Create and manage surveys to gain quantifiable insights on user behavior and correlate findings with qualitative research to provide a deeper perspective on clients and fans (Excel, Qualaroo, SurveyMonkey, etc.)

  • Continuously educate and evangelize research insights to stakeholders throughout the company, presenting findings, running workshops and embodying the voice of the user

  • Turn research findings into creative artifacts (for people that don't like to read :) such as: personas, journey maps, infographics, presentation decks, wireframes, etc.

Requirements

  • Currently pursuing a bachelor's degree in Psychology, Sociology, Human Computer Interaction, UX Design, Marketing or related fields

  • Expertise working with a variety of research tools and methodologies

  • Experience working with design programs (Sketch, Adobe, etc.) and skills in creatively presenting research preferred (Keynote, Powerpoint, etc.)

  • Quantitative research skills, with a focus on surveys and correlating quant and qual data is a nice to have (Excel, Qualaroo, SurveyMonkey, etc.)

  • Strongly encourage a portfolio or presentation of user research examples and case studies (can include academic projects)

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Job Type Internship