Receptionists typically do the following:
Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization's success.
The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors' offices may collect patients' personal information and direct patients to the waiting room. Some may handle billing and insurance payments.
In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.
In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.
When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.
Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.