2017 Customer Service Representatives
Median Pay: US$31,720
Entry Level: High school diploma or equivalent
Summary
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Duties

Customer service representatives typically do the following:

  • Listen to customers' questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Seasonal Rental Representative/Intern

Type: Internship
Description:Are you looking for a career with an opportunity for growth? Look no further! Penske Truck Leasing Now Hiring a Rental Representative Intern!Position Summary:Penske Seasonal Rental Representatives/Interns will train in an entrepreneurial environment and have the desire to manage their...
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Houston, TX

Internship: Customer Experience

Type: Internship
Position Overview:Catalent is a leading provider of advanced technologies and outsourced services for the pharmaceutical, biotechnology and consumer health industry. Catalent develops, manufactures, packages and distributes pharmaceutical and other products for customers in nearly 100 countries....
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Full Time Sales Representative Intern - Clifton/ Newark, NJ

Type: Internship
Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,...
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Undergraduate Intern

Type: Internship
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Undergraduate Intern within PNC's Solebury Trout organization, you will be based in Stamford, CT....
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Full Time Sales Representative Intern - Des Moines, IA

Type: Internship
Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,...
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District Representative Intern

Type: Internship
Intern - Sales/Service RepresentativeNalco Champion, an Ecolab Company, will be filling roles throughout the United States for students in college who have been chosen for the Internship program for the summer of 2019. All candidates for this role must apply, be currently in school as a Sophomore,...
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Sugar Land, TX

Sodexo Nutrition Intern

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Burlington, VT

Account Executive - Valley Forge Insurance Brokerage

Type: Full Time, Full Time Alumnus
Marketing StatementPhiladelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member...
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Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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San Antonio, TX

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Mentor, OH

Seasonal Rental Representative/Intern

Type: Internship
Description:Position Summary:Penske Seasonal Rental Representatives/Interns will train in an entrepreneurial environment and have the desire to manage their own operation and improve their sales / management skills. You will be actively involved with the sales, administrative, service, and...
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Newark, DE

Patient Care Assistant (student nurse) - CBDI - Standby

Type: Full Time, Full Time Alumnus
DEPARTMENT: Division of Patient ServicesSUPERVISOR'S TITLE: Clinical Director or Clinical Manager or Manager of Support ServicesCOLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare team, the Behavioral Safety Team (BST), and the Child Life/Adaptive Care TeamTITLES...
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Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Thibodaux, LA

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Carson City, NV

Financial Pacific Leasing Collections Specialist (Federal Way)

Type: Full Time, Full Time Alumnus
Financial Pacific Leasing is seeking a Collections Specialist to join our team in Federal Way! This position is responsible for individual results on assigned portion of the 1-30-day delinquent accounts.The ideal candidate is self-directed, detail-oriented, and driven to contribute to the...
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Summer 2019 High School Internship - City of Tukwila Police Department

Type: Internship
The City of Tukwila is a dynamic suburb of Seattle, Washington. A unique city, Tukwila is one of the most diverse communities in the country, with more than 80 languages spoken in its schools. Also located in Tukwila is the largest retail mall in the Pacific Northwest. While less than 20,000 people...
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Summer 2019 High School Internships - City of Tukwila - General

Type: Internship
The City of Tukwila is a dynamic suburb of Seattle, Washington. A unique city, Tukwila is one of the most diverse communities in the country, with more than 80 languages spoken in its schools. Also located in Tukwila is the largest retail mall in the Pacific Northwest. While less than 20,000 people...
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Scheduling Customer Service Representative

Type: Full Time, Full Time Alumnus
Some call it a career. For us, it's a calling.National Jewish Health is currently seeking a Scheduling Customer Service Representative to join our dedicated team of qualified Patient Access professionals. Non-sectarian National Jewish Health is the leading respiratory hospital in the United...
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Admissions Intern

Type: Internship
How to ApplyTo be considered for this position, candidates must include a cover letter specifying their interest in and qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.Job SummaryAdmissions Interns serve as the public face of...
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Full Time Sales Representative Intern - Kansas City, MO

Type: Internship
With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's #1 in biscuits and candy, and #2 in chocolate and gum. We're Mondelēz International, a snacking powerhouse with operations in more...
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