2017 Customer Service Representatives
Median Pay: US$31,720
Entry Level: High school diploma or equivalent
Summary
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Duties

Customer service representatives typically do the following:

  • Listen to customers' questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

PATIENT CARE ASST, Unit LA4-2, Liberty Campus, 0.4 FTE for A/D/E shifts

Type: Full Time, Full Time Alumnus
DEPARTMENT:Division of Patient ServicesSUPERVISOR'S TITLE:DirectorCOLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare teamTITLES SUPERVISED:N/ATOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0PURPOSE OF POSITION: To assist the professional staff with one or...
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Sodexo Intern

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Portales, NM

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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San Antonio, TX

Physician Assistant/Nurse Practitioner - MV Family Practice - FT

Type: Full Time, Full Time Alumnus
GENERAL SUMMARY:Under the direction of the Supervising Physician, the Physician Assistant/Nurse Practitioner (PA-C)/(NP-C) is responsible for providing general care to patients of all ages. This position attends to patient needs with utmost patience, care, compassion, and understanding while...
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Pleasant View, UT

Sodexo Intern

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Call Center Customer Service Representative

Type: Full Time, Full Time Alumnus
As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team at LKQ! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering...
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LKQ
Houston, TX

Associate Sales Rep

Type: Full Time, Full Time Alumnus
GREAT OPPORTUNITY FOR RECENT GRADUATE. ENTRY LEVEL SALES POSITION. $40,000Responsibilities:Follow up on leads for sales opportunities received through our various channelsCoordinate sales efforts with the Post-Acute Sales team to promote product and trainingServe as the primary backup contact for...
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Sacramento, CA

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Irving, TX

Customer Care Associate II

Type: Full Time, Full Time Alumnus
This position requires general supervision and less detailed verbal and/or written instruction. A Customer Care Associate II will support several lines of business within Global Preneed, by processing a variety of functions and working with different systems. Customer Care Associate II...
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Rapid City, SD

Call Center Customer Service Representative

Type: Full Time, Full Time Alumnus
As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team at LKQ! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering...
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LKQ
Tampa, FL

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Benbrook, TX

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Fort Worth, TX

Dealer Services Specialist

Type: Full Time, Full Time Alumnus
ESSENTIAL DUTIES AND RESPONSIBILITIES:Providing support for various sales-related issuesAnalyzing data and deriving potential solutions for potential or existing customers and internal sales representativesGathering critical data via telephone or electronic inquiries with potential or existing...
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Patient Care Assistant (student nurse) - Hem/Onc - 20 hours/week - Night Shift

Type: Full Time, Full Time Alumnus
DEPARTMENT:Division of Patient ServicesSUPERVISOR'S TITLE:DirectorCOLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare teamTITLES SUPERVISED:N/ATOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0PURPOSE OF POSITION: To assist the professional staff with one or...
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Team Leader - RBO

Type: Full Time, Full Time Alumnus
Position Title: Team Leader - RBODepartment: RBO (Rep Back Office)Location: Owatonna, MNReports to: Area SupervisorJob Summary:This role provides daily support and contact to customer-facing employees include training, coaching, and mentoring while promoting and maintaining a positive work...
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Owatonna, MN

Marketing Intern@ GMU

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Prin Oper/Stud Svs Spec

Type: Full Time, Full Time Alumnus
Required Qualifications:High School Diploma/GEDFour (4) years operations and/or student support experienceMust have reception experience, office i.e. high volume telephone and face-to-face meet and greet customer service experienceMust be proficient in Microsoft Office programsPreferred...
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UMN
Minneapolis, MN

Referral Coordinator

Type: Full Time, Full Time Alumnus
Function:Under the supervision of the Directors of Patient Services and the Referral Supervisor, the Referral Coordinator is responsible for the processing of insurance referrals, professional communication with both internal and external clients, the registration and documentation of patients at...
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Supervisor Patient Financial Services FMOL Business Office

Type: Full Time, Full Time Alumnus
Job DescriptionActs as a team leader to support the posting, billing, and collection process of patient accounts. As a working Supervisor, the Supervisor Patient Financial Services directly supervises team members in the roles of Patient Account Representative 1, 2, and Specialist. This supervisory...
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Human Resources Intern

Type: Internship
DescriptionCompany Profile:Precision Castparts Corp. (PCC) is a leading worldwide, diversified manufacturer of complex metal components and products. It serves the aerospace, power, and general industrial markets. PCC is the market leader in manufacturing large, complex structural investment...
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