2017 Customer Service Representatives
Median Pay: US$31,720
Entry Level: High school diploma or equivalent
Summary
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Duties

Customer service representatives typically do the following:

  • Listen to customers' questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Engineering Intern

Type: Internship
Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal and Cook Compression...
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Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Benbrook, TX

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Fort Worth, TX

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Astoria, OR

BILINGUAL CUSTOMER SERVICE PROFESSIONAL --- Full-Time & Part-Time

Type: Full Time, Full Time Alumnus
POSITION OVERVIEWBILINGUAL CUSTOMER SERVICE PROFESSIONALStart a career and grow with our growing team! We need Bilingual Customer Service Representatives to improve the customers' experience and support the sales process. Learn the latest customer service techniques and technology, efficiently...
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Iowa City, IA

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE --- Full-Time & Part-Time

Type: Full Time, Full Time Alumnus
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MCI
Sioux City, IA

BILINGUAL CALL CENTER PROFESSIONAL --- Full-Time & Part-Time

Type: Full Time, Full Time Alumnus
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Iowa City, IA

BILINGUAL CALL CENTER PROFESSIONAL --- Full-Time & Part-Time

Type: Full Time, Full Time Alumnus
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MCI
Sioux City, IA

Customer Service Center Rep

Type: Full Time, Full Time Alumnus
Position SummaryThe Customer Service Center Assistant Supervisor will answer questions and address issues regarding the Bank's customers, as well as identify opportunities to cross sell additional services, with minimal supervision from the Team Leader. The Customer Service Center Assistant...
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Oak Forest, IL

Outside Sales Representative-Enhanced Base Salary and Commission Plan

Type: Full Time, Full Time Alumnus
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Appleton, WI

UAH student intern for Marketing

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Huntsville, AL

UAH student intern for Accounting

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Huntsville, AL

Surgical Technologist_Specialty Rep

Type: Full Time, Full Time Alumnus
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Student Promotions & Sustainability Intern

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Marketing & Event Planning Intern

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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CALL CENTER REPRESENTATIVE --- Full-Time & Part-Time

Type: Full Time, Full Time Alumnus
POSITION OVERVIEWCALL CENTER REPRESENTATIVEImprove your skills or start a career with a rapidly expanding organization. Our team needs Call Center Representatives to improve customer satisfaction, supporting the entire sales process and answering inbound or making outbound calls. Experienced or...
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MCI
Sioux City, IA

Customer Service Representative New Wages!

Type: Full Time, Full Time Alumnus
About the CompanyTeleperformance is proud to announce New Wages!Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly...
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New Wages! Licensed Property and Casualty Insurance Agent $17/hr

Type: Full Time, Full Time Alumnus
About the CompanyTeleperformance is proud to announce New Wages!Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly...
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Patient Care Assistant - PSRU, College Hill - PRN, Nights

Type: Full Time, Full Time Alumnus
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Outside Sales Representative - Enhanced Base Salary and Commission Plan

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Charlotte, NC