2017 Customer Service Representatives
Median Pay: US$31,720
Entry Level: High school diploma or equivalent
Summary
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Duties

Customer service representatives typically do the following:

  • Listen to customers' questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Sodexo Intern

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Portales, NM

Call Center Customer Service Representative

Type: Full Time, Full Time Alumnus
As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team at LKQ! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering...
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LKQ
Houston, TX

Customer Care Associate II

Type: Full Time, Full Time Alumnus
This position requires general supervision and less detailed verbal and/or written instruction. A Customer Care Associate II will support several lines of business within Global Preneed, by processing a variety of functions and working with different systems. Customer Care Associate II...
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Rapid City, SD

Call Center Customer Service Representative

Type: Full Time, Full Time Alumnus
As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team at LKQ! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering...
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LKQ
Tampa, FL

Dealer Services Specialist

Type: Full Time, Full Time Alumnus
ESSENTIAL DUTIES AND RESPONSIBILITIES:Providing support for various sales-related issuesAnalyzing data and deriving potential solutions for potential or existing customers and internal sales representativesGathering critical data via telephone or electronic inquiries with potential or existing...
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Patient Care Assistant (student nurse) - Hem/Onc - 20 hours/week - Night Shift

Type: Full Time, Full Time Alumnus
DEPARTMENT:Division of Patient ServicesSUPERVISOR'S TITLE:DirectorCOLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare teamTITLES SUPERVISED:N/ATOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0PURPOSE OF POSITION: To assist the professional staff with one or...
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Team Leader - RBO

Type: Full Time, Full Time Alumnus
Position Title: Team Leader - RBODepartment: RBO (Rep Back Office)Location: Owatonna, MNReports to: Area SupervisorJob Summary:This role provides daily support and contact to customer-facing employees include training, coaching, and mentoring while promoting and maintaining a positive work...
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Owatonna, MN

Referral Coordinator

Type: Full Time, Full Time Alumnus
Function:Under the supervision of the Directors of Patient Services and the Referral Supervisor, the Referral Coordinator is responsible for the processing of insurance referrals, professional communication with both internal and external clients, the registration and documentation of patients at...
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Customer Service Specialist

Type: Full Time, Full Time Alumnus
Essential Duties and Responsibilities include the following: • Uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service. • Achieves and exceeds...
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Los Angeles, CA

Supervisor Patient Financial Services FMOL Business Office

Type: Full Time, Full Time Alumnus
Job DescriptionActs as a team leader to support the posting, billing, and collection process of patient accounts. As a working Supervisor, the Supervisor Patient Financial Services directly supervises team members in the roles of Patient Account Representative 1, 2, and Specialist. This supervisory...
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Human Resources Intern

Type: Internship
DescriptionCompany Profile:Precision Castparts Corp. (PCC) is a leading worldwide, diversified manufacturer of complex metal components and products. It serves the aerospace, power, and general industrial markets. PCC is the market leader in manufacturing large, complex structural investment...
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Home Care Nurse, (Flexible Hours) RN or LPN (Southern MN)

Type: Full Time, Full Time Alumnus
PLEASE NOTE: Second Harvest Heartland will be relocating all positions to our new Brooklyn Park facility. We encourage candidates to keep this in mind as they apply for any of our current open positions listed with Maplewood location. The anticipated move date is Spring 2020.JOB TITLE: Order...
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Sodexo Intern

Type: Internship
Description/Job SummaryJob Overview:The Sodexo Intern will perform and train in various responsibilities under their career concentration. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities...
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Financial Services Representative - Collections III

Type: Full Time, Full Time Alumnus
Job Title: Financial Services Representative - Collections IIIDepartment: HB Govermental Billing/CollectionsShift: 1stSpecialty: Billing/CollectingJob Number: 2019-1822Date Posted: 06/19/2019Position Type: Finance/AccountingJob Qualifications:Financial Services Representative III -...
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Patient Care Assistant - Hem/Onc - 32 hours/week - Night Shift (11:00 PM - 7:30 AM)

Type: Full Time, Full Time Alumnus
DEPARTMENT:Division of Patient ServicesSUPERVISOR'S TITLE:DirectorCOLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare teamTITLES SUPERVISED:N/ATOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0PURPOSE OF POSITION: To assist the professional staff with one or...
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Financial Pacific Leasing Collections Specialist (Federal Way)

Type: Full Time, Full Time Alumnus
Financial Pacific Leasing is seeking a Collections Specialist to join our team in Federal Way! This position is responsible for individual results on assigned portion of the 1-30-day delinquent accounts.The ideal candidate is self-directed, detail-oriented, and driven to contribute to the...
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Third Party Billing & Follow Up Rep II

Type: Full Time, Full Time Alumnus
OverviewBilling and Follow-Up representatives will be responsible for performing all billing and follow-up functions, including the investigation of payment delays, resulting from no response, denied, rejected and/or pending claims with the objective of appropriately maximizing reimbursements and...
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Customer Service Trainer

Type: Full Time, Full Time Alumnus
General DescriptionSummary:Processes work on the Meridianlink system (MCL), working supplemental requests in the Inbox, Working and Pending. Takes calls from clients and assists clients withcredit reports and technical support. Initiates calls/faxes to Creditors/Vendors andconference calls which...
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Sales Representative - Redistribution (Pittsburgh)

Type: Full Time, Full Time Alumnus
The Sales Representative is responsible for working in the business segment that delivers the best, most efficient solutions to support the growth and profitability of our business customers. The markets serviced by R3 include foodservice (serving restaurants, hotels and airlines), janitorial/...
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Leetsdale, PA

Customer Service Representative New Wages!

Type: Full Time, Full Time Alumnus
About the CompanyTeleperformance is proud to announce New Wages!Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly...
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