2017 Customer Service Representatives
Median Pay: US$31,720
Entry Level: High school diploma or equivalent
Summary
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services.
Duties

Customer service representatives typically do the following:

  • Listen to customers' questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Austin, TX

GaN RF Power Amplifier Intern

Type: Internship
Headquartered in Lowell, Massachusetts, MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard. MACOM has multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North...
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Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Cedar Park, TX

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Round Rock, TX

Customer Service Representative

Type: Full Time, Full Time Alumnus
Currently recruiting for a Customer Service Representative (CSR), responsible for resolving customer issues with a high degree of accuracy and great sense of urgency while meeting customer needs within McLane established guidelines. The CSR must be able to communicate well with the Transportation...
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Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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San Diego, CA

PATIENT CARE ASSISTANT

Type: Full Time, Full Time Alumnus
DEPARTMENT: Division of Patient ServicesSUPERVISOR'S TITLE: Clinical Director or Clinical Manager or Manager of Support ServicesCOLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare team, the Behavioral Safety Team (BST), and the Child Life/Adaptive Care TeamTITLES...
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Intern - Software Developer (Customer Business Solutions)

Type: Internship
Please review the job details below.DigitalGlobe is looking for bring in an software development intern for the summer to work within our Customer Business Solutions team (CBS). The Customer Business Solutions internship candidates will have an academic background which includes computer science or...
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Westminster, CO

Advisor

Type: Full Time, Full Time Alumnus
The Advisor serves to conduct proactive (initiating contact with individuals who express interest) and reactive prospect management (respond to incoming inquiries), works to convert prospects to applicants, and maintains contact with matriculated students communicating at key intervention points...
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Supervisory Civil Engineer (Highway) - DIRECT HIRE

Type: Part Time
DutiesSummaryThis position is located in the Federal Highway Administration's (FHWA) Federal Lands Highway (FLH) Division and supports the Division as an expert in construction operations. Supervises a staff of engineers and technicians in administering contracts related to highway...
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Full Time Sales Representative Intern - Columbia, SC

Type: Internship
With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's #1 in biscuits and candy, and #2 in chocolate and gum. We're Mondelēz International, a snacking powerhouse with operations in more...
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Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Garland, TX

Outside Sales Representative

Type: Full Time, Full Time Alumnus
At A GlanceFull-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling on commission bonuses.A role that is ideal for flexible, goal-oriented communicators who thrive on meeting new people and being on the move.Benefits include...
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Stockbridge, GA

Call Center Customer Service Representative

Type: Full Time, Full Time Alumnus
As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team at LKQ! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering...
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LKQ
Tampa, FL

CE Instructor (Insurance)

Type: Part Time
Position Overview:Gold Coast is always looking to add top quality instructors to our team of dedicated professionals. Over the past 47 years, Gold Coast has become one of the area's largest and most prestigious licensing schools. Our main goal is to improve lives, one person at a time. It is...
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Social Worker - Residential Rehabiliatation Treatment Program

Type: Full Time, Full Time Alumnus
DutiesSummaryThis position is part of the Residential Rehabilitation Treatment Program (RRTP) team as a Mental Health Therapist with a caseload of approximately 10-35 Veterans. This position focuses on helping Resident Veterans experiencing a wide range of complicated mental, addiction, behavioral...
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Support Services Specialist

Type: Full Time, Full Time Alumnus
DutiesSummaryThis Term Appointment will initially be for a two-year period, but may be extended for a total of five years. Should the need arise, this position may be made permanent without further competition.This position is located in the Office of Facilities and Support Services, Department of...
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Human Resources Coordinator

Type: Full Time, Full Time Alumnus
Job Summary: The Human Resources Coordinator is responsible for processing all pre-employment and employee lifecycle changes to ensure there is an accurate employee record in PeopleSoft and in the associate's scanned HR personnel file. Onboarding processes include: offer letter creation,...
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Part-time Call Center Representative

Type: Part Time
Michigan Schools & Government Credit Union (MSGCU) has been providing families with trustworthy financial products and dependable services for over sixty years. Through our rich history, and following our mission of being a caring organization dedicated to promoting financial success for our...
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